ZIAPLEX Incorporation is committed to protecting and honoring your privacy with regard to personal data.

We recognize the importance of privacy and the confidential nature of personal information. This notification aims to provide you with information about the gathering, processing, and, in specific instances, sharing of information when you engage with our website, utilize our mobile application, and/or avail yourself of our products or services, collectively referred to as "Services."

This notification may be periodically updated to accommodate changes in our system. We recommend that you consistently review this notice, and if you have any concerns about the processing of your personal data, please reach out to us using the contact information provided within this notice.

A. Collection of Information
Your privacy is our top priority, and we have instituted measures to ensure that we gather only the necessary information required to provide our services and safeguard your account.

I. When you sign up for an account, reach out to our customer service, engage in transactions, utilize our Services, browse, read, or interact with our website or applications, or participate in our trade shows, industry events, or functions, the subsequent information may be gathered, either through manual or automatic means:
1. First Name, Middle Name, and Last Name;
2. PWD Info;
3. Birth date;
4. Address;
5. Contact Number;
6. Password;

II. Purpose of Collecting Personal Information
To enhance our products and services, we gather, use, process, and assess your personal information when it is considered reasonable and essential. Whenever possible, we aggregate and anonymize this data to ensure that your identity remains undisclosed as an individual.

In particular, we are using your information to:
1. Administer your account, provide customer support services, oversee network quality and security, train our team, and deliver services promptly and effectively, ensuring your fair and lawful utilization of the products and services offered by Ziaplex Inc.;

2. Disclose your personal information to third-party content providers or other third-party services that you choose to utilize;

3. Conduct analyses for research and marketing initiatives, involving the generation of anonymized or non-personally identifiable location and mobility data. This data may be employed to illustrate foot traffic, location trends, crowd density, and other details that could be pertinent for marketing purposes;

4. Generate statistical insights derived from usage and network data to assist the government in healthcare, disaster preparedness, and other related initiatives;

5. Implement measures to deter money laundering, fraudulent activities, and identity theft; and 6. Undertake any additional processing or disclosure required by law or regulations.

III. Types of Information We Collect
We collect information to improve the quality of our services for all users. This includes fundamental elements like customizing promotions to suit users, as well as more complex scenarios such as identifying related services and digital content that users may find engaging and valuable.

1. Who you are
a. Essential personal information, such as your name, date of birth, address, and identity verification documents like a valid ID, is collected. You have the choice to request details about the information we hold about you by contacting the Ziaplex Inc. Data Privacy Officer using the provided contact information in the latter sections of this Privacy Policy.

b. Your contact information, such as address verification, and mobile phone number.

2. What you use our product/services for
a. Use the SC/PWD app for recording of transactions provides that transparency in the application of VAT discounts. SC/PWD and businesses can clearly see how the discount is applied, fostering trust in the taxation system.

b. Use the SC/PWD app to receive fair and equal treatment by having their VAT discounts applied automatically. This ensures that eligible individuals can access the benefits they are entitled to without complications.

c. Use the SC/PWD app for availing of the discount, the senior citizen must always be physically present. They must also possess a valid Philippine government-issued ID and their virtual card.

d. Use the SC/PWD app for streamlines the payment process, avoids confusion, and helps in proper tax filing.

e. Account management, which includes modifying account information and contact details.

IV. Who we share your information with
There are different circumstances under which we may need to disclose or share certain information you have provided to us. In such situations, we assure you that your personal data is shared confidentially and always in adherence to the applicable regulations stipulated in the Data Privacy Act. We shall refrain from disclosing, leasing, or trading your personal information to external third parties unaffiliated with Ziaplex Inc. (or the affiliated companies under the same group as Ziaplex Inc.), except in specific situations where your consent has been provided or as explicitly outlined in this statement. On occasion, it might be essential to disclose your personal data to our agents, subsidiaries, affiliates, partners, and other third-party entities as part of our business operations and the provision of our products and services. This indicates that we may share your information with such entities when necessary for the aforementioned purposes:

a. Companies, organizations, or agencies collaborating with us, along with their subcontractors or potential business associates, act as our service providers and contractors. Furthermore, professional advisers who aid us in providing our products and services, such as our courier services for bill delivery and our customer contact centers for our hotline operations, fall within this classification;

b. Our security partners provide us with data and services to safeguard against fraudulent activities and misuse. For instance, being informed about security threats allows us to notify you if we suspect that your account has been compromised. In such instances, we can assist you in taking steps to secure your account.

c. Law enforcement and government agencies; and

d. Other companies with whom you have granted consent to share your information.

V. How we protect your information
We prioritize the preservation of your information's integrity, confidentiality, and security. To uphold this commitment, we rigorously enforce our privacy policy across the organization. Furthermore, we have implemented a comprehensive set of technological, organizational, and physical security measures explicitly designed to protect your information from unauthorized access, use, alteration, and disclosure. Additionally, we employ supplementary protective measures such as:

a. Your information is securely stored and protected within a dedicated server, shielded by a firewall, encryption, and robust security controls;

b. Access to your information is restricted to qualified and authorized individuals who manage your data with the utmost confidentiality;

c. We consistently subject the security protocols of our infrastructure to thorough audits and rigorous testing, ensuring the ongoing protection of your data;

d. We offer you a secure method to update your information, ensuring the accuracy of our records.

e. We establish procedures to ensure the privacy and protection of personal information shared with service providers, whether they are local or international.

f. We preserve your information for the period necessary to fulfill the original purposes for which it was collected, for potential legal claims, legitimate business requirements, or as mandated by law, regulations, and guidelines. Additionally, we retain this data for up to 5 years after the closure of your account to comply with the provisions of RA 9160. Any personal data that is no longer considered necessary will be expunged from our data processing systems.

g. We expeditiously notify both you and the National Privacy Commission when we have reasonable grounds to believe that sensitive personal information, which, under the given circumstances, could be used to facilitate identity fraud, has been accessed by an unauthorized individual.

VI. The alternatives available to you and the actions you can take, including how you can check and update any personal information about you.

As stipulated in the Data Privacy Act of 2012, you have specific rights concerning your personal data. These rights include the ability to object to data processing, access your data, rectify inaccuracies, and request the deletion or blocking of data.

If you suspect that your personal information has been mishandled, intentionally disclosed, improperly disposed of, or that your data privacy rights have been violated, you are entitled to file a complaint with the National Privacy Commission. Additionally, you have the right to seek compensation in cases involving inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information.

If you desire to access your personal information in our records, believe that the information we have about you is incomplete, outdated, or inaccurately represented, or choose to opt out of this privacy policy, you can reach out to our Data Privacy Officer using the contact information provided below.

Domain: support@scpwdvat.com

VII. What happens when there are changes in this policy
Ziaplex Inc. reserves the right to periodically revise this privacy policy in order to comply with government and regulatory requirements, adopt new technologies and protocols, align with industry norms, or for other legitimate reasons. Any substantial changes will be communicated to you, and where required by law, we will seek your consent.